Product Overview

As champions of customer service, Zendesk provides the complete customer service solution that’s easy to use and scales with your business.

Trusted by over 160,000 businesses, Zendesk enables personalized and effortless conversational experiences across any channel and device. Setting your teams up for success with a powerful workspace that centralizes all conversations and empowers agents with the out-of-the-box tools they need to solve the issue at hand.

Powered by AWS, our open and flexible platform integrates with the rest of your tech stack, giving you a complete view of your customer with built-in analytics and automations. We have over 1,200+ pre-built integrations in our Marketplace, as well as the tools to create and configure custom experiences. Zendesk connects natively to AWS – simplifying the process of building with Zendesk. Learn more http://zendesk.com/aws .

Core capabilities:

• Support across web, social, and mobile channels
• AI-powered bots
• Knowledge management
• Unified agent workspace
• Routing and intelligence
• Pre-built and custom integrations
• Real-time reporting and analytics